The following terms and conditions will apply between Rachel Sloane Partnerships Limited and the customer for the supply and delivery of training courses and training materials.


Rachel Sloane Partnerships - is the training company that supplies training courses and materials.

Course - means any course of training arranged by Rachel Sloane Partnerships.

Customer - the customer is the company, company representative, individual person, organisation or organisation representative with authority to make an agreement with Rachel Sloane Partnerships to supply and deliver a training course and relevant materials.

Supply and delivery – is the agreement between Rachel Sloane Partnerships and the customer to make available a training course and relevant materials at an agreed cost, location, time and date.

Training – is the service supplied by Rachel Sloane Partnerships to the customer that gives learners the knowledge and skills to undertake their duties competently, safely and legally.

Training materials – are handouts, workbooks and any other materials that are retained by the learner to support the training.

Trainers – are the trainers supplied by Rachel Sloane Partnerships to deliver training to the learners. Trainers will be appropriately qualified and/or experienced and up to date in the courses they deliver.


Enquiries – customers may make enquiries for training either by telephone, in writing or email. All enquiries will be answered as quickly as possible and normally within one working day. Enquires can be made on the Rachel Sloane Partnerships website using the ‘contact us’ page.

Contact details – Rachel Sloane Partnerships can be contacted as follows:

Rachel Sloane Partnerships Ltd

1 Bacton Lodge

Bacton Road,



IP11 7PZ

Office: 01394 278815

Mobile: 07940 187886

Email: admin@rachelsloane.co.uk

Website: www.rachelsloane.co.uk


How to Book – customers may book a training course either by telephone, in writing or by email. All bookings will be agreed in writing as soon as practically possible and normally within one working day of receiving the booking. The confirmed booking will act as the training agreement.

Deposits – where the customer books a course at short notice (7 days or less) a deposit or full payment may be required which may be non-refundable. See cancellation procedures.

Venue – courses are normally conducted in the customer’s premises or at another venue supplied by them at their cost. Rachel Sloane Partnerships may, from time to time, run open courses at a venue supplied by them. Where the training is conducted in the customer’s premises or those provided by them, a suitable area with an electricity supply will be required.

Student numbers – the customer may incur additional charges if the agreed maximum number of students in the contract is exceeded.


Cancellation Policy – should circumstances mean that a customer has to cancel a course and is unable to transfer the booking to another date at the time of cancellation, the following charges will apply:

  • More than four weeks prior to the course start date - no charge
  • Two to four weeks prior to the course - 50% of the course fee
  • Less than two weeks prior to the course - full fee.

Cancellation Procedure - Cancellation must be made in writing and received by Rachel Sloane Partnerships by the due date.

Non-attendance - if a customer does not attend a course, and  has not previously informed us, the full course fee remains payable.

Unforeseen circumstances – on a rare occasion, if unforeseen circumstances require us to cancel a course, the customer will be given as much notice as possible and either a free transfer to another course date or a full refund of fees paid.



Course Costs – will be displayed on the training agreement and on the invoice.

VAT - all course fees are subject to the current rate of VAT.

Invoices – Rachel Sloane Partnerships will normally produce and distribute invoices on or shortly after the commencement of the training. Invoices will show the total cost to be paid by the customer.

Payment method – the customer will pay the course costs as shown on the invoice by BACS as displayed on the invoice or by cheque to Rachel Sloane Partnerships Ltd.

Payment terms – full payment is to be made by the customer to Rachel Sloane Partnerships within 14 calendar days of the invoice date.

Late payments - Rachel Sloane Partnerships reserves the right to charge interest on late payments at a rate of 4% above the base rate of HSBC Bank (or other UK clearing bank) as may be notified to the customer accruing on a daily basis until payment is made. If the customer is a business, we additionally reserve the right to claim interest under the Late Payment of Commercial Debts (Interest) Act 1998.


Behaviour – Rachel Sloane Partnerships shall conduct themselves throughout the training process in a professional, polite and courteous manner abiding by the codes of conduct, ethical standards and recognised best practice set down and as expected by training organisations.

Dress - Rachel Sloane Partnerships will dress appropriately to the subject being taught. This may vary from smart business type clothing to smart casual dress. If a customer has a specific dress requirement for a trainer to adhere to, they must inform Rachel Sloane Partnerships seven days prior to the start of the training.

Standards - Rachel Sloane Partnerships maintains high standards with regard to the delivery and contents of training and the quality of the training materials. In order to achieve this Rachel Sloane Partnerships ensures its trainers are qualified and/or experienced and up to date in the subjects they teach. Rachel Sloane Partnerships also operate an end of course evaluation form completed by each student which asks for their opinions on the course. Copies of the relevant evaluations forms will be made available to customers if required.


Insurance - Rachel Sloane Partnerships will maintain levels of insurance in accordance with the regulatory and industry requirements.


The copyright, intellectual property and design rights in any materials produced in the performance of training courses remain vested with Rachel Sloane Partnerships. Such materials shall not be copied or reproduced without prior written consent of Rachel Sloane Partnerships.


Rachel Sloane Partnerships and the customer acknowledges and agrees that any and all information concerning the other's business or the terms of the Agreement, including these, is confidential (hereinafter referred to as 'Confidential Information') and each party agrees that it shall not permit the duplication, use or disclosure of any such Confidential Information to any person (other than its own employee, agent or sub-contractor where the same requires such information for the performance of the Agreement) unless such duplication, use or disclosure is specifically authorised in writing by the other party, or is required by the operation of Law.

Confidential Information does not include information, which at the time of disclosure is generally known by the public (other than by the unauthorised act of the disclosing party). The parties shall take all reasonable steps to ensure that their employees, agents and sub-contractors keep Confidential Information confidential.


Security - Rachel Sloane Partnerships will take all reasonable steps to ensure the security of all premises visited is maintained and that upon completion of the training that all keys are returned promptly and all areas are left secure.

CRB Vetting – a proportion of our trainers are CRB vetted and available where this is a requirement.


Rachel Sloane Partnerships will follow and abide by all reasonable policies and procedures that are laid down by the customer. Such policies and procedures include: Fire Procedures, Security, Confidentiality and Health & safety. If a customer wishes Rachel Sloane Partnerships to follow a specific policy or procedure they are to make the relevant information available before the start of the training.


Rachel Sloane Partnerships operates an equal opportunities policy to ensure that individuals are treated fairly. By implementing this policy we are seeking to ensure all forms of unfair discrimination are eliminated. If any individual or customer feels that Rachel Sloane Partnerships has been unfair and has not demonstrated equal opportunity they are able to complain via the complaints procedure.


In the event of a dispute concerning the goods or services, Rachel Sloane Partnerships and the customer shall use their reasonable endeavours to resolve it as soon as practicable. If they fail to do so within 14 days, the parties shall try to agree on and implement a method of dispute resolution. If they fail to agree such method within 14 calendar days, the parties confirm that the dispute will then become subject to the exclusive jurisdiction of the English courts.


Rachel Sloane Partnerships has the right to revise and amend these terms and conditions from time to time.


These Conditions shall be governed by and interpreted in accordance with English law and the parties hereby submit to the exclusive jurisdiction of the English Courts.